E-GOVERNANCE AND DIGITAL PUBLIC SERVICES: FRAMEWORKS, IMPACT, CHALLENGES, AND POLICY PATHWAYS
DOI:
https://doi.org/10.65009/jwm58e35Keywords:
E-Governance, Digital Public Services, Citizen Engagement, Transparency, Digital Infrastructure, Smart Government, Digital Divide,,Abstract
In the 21st century, digital technologies have become foundational to public administration
reform. E-governance and digital public services enhance transparency, accountability,
efficiency, and citizen participation in government operations. This paper examines theoretical
frameworks of e-governance, evaluates global adoption trends, analyzes technological
enablers, identifies structural and socio-economic barriers, and proposes an integrated policy
framework for effective digital public service delivery. Using a mixed-methods approach —
including literature review, secondary data synthesis, and comparative case studies — this
research highlights critical success factors and presents actionable recommendations for
policymakers. The study concludes that while advancements in digital public services have
improved governance outcomes, sustained efforts in infrastructure, regulatory frameworks,
digital literacy, and inclusive design are necessary to achieve equitable and effective public
service ecosystems.
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