E-GOVERNANCE AND DIGITAL PUBLIC SERVICES: CHANGING THE PUBLIC ADMINISTRATION IN THE DIGITAL AGE
Abstract
E-Governance is a concept that entails the application of information and communication
technologies (ICT) within government agencies to provide services to citizens, facilitate
participation, enhance accountability and transparency. Digital public services are the
principal results of e-governance that involve electronic filing of taxes and real-time
grievance redress system. The paper encompasses the theoretical background, international
practice, advantages, difficulties and future of e-governance. The discussion shows that that a
strategic implementation of digital public services enhances efficiency of governance,
expands participatory democracy, and promotes inclusion on socio-economic basis.
References
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EG
