A DATA MINING PROCESS FOR PRODUCTS QUALITY REVIEW SYSTEM
DOI:
https://doie.org/10.5281/5a8eb257Keywords:
Data Mining, NLP, E-Commerce,,Abstract
E-commerce platforms and retailers place a premium on customer feedback and reviews. Time
and again, reviews have proved to be an important part of the final selection process.process. They are
invaluable in assisting with the development of their item. and support. Feedback like this comes straight from
customers and the More reviews are available for products with a larger user base. Simply said, there isn't
enough time or resources to make it happen. time-consuming since one must go through each review and run
an analysis. The use of NLP for this purpose is quite beneficial. Using Machine Learning techniques that
provide thorough examination of Customer complaints and graphical representations of such complaints
visualizations that help people draw conclusions about their company that can be put into action.
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