LITERATURE REVIEW- JOB SATISFACTION OF EMPLOYEES IN BANKING INDUSTRY.
Keywords:
Banking, Job Satisfaction, Banking, Performance Indicators.,,Abstract
The banking industry plays a vital role in the economic development of a country, and the efficiency
of banking operations heavily depends on the performance and motivation of its employees. Satisfied
employees are more likely to be productive, loyal, and committed to organizational goals, while
dissatisfaction can lead to high turnover rates, absenteeism, and reduced customer service quality. This
study investigates the influence of job satisfaction on employees within the banking industry,
highlighting its impact on productivity, employee retention, and overall organizational performance.
There exists a strong correlation between job satisfaction and key performance indicators, including
employee engagement, motivation, and customer service quality. Factors contributing to job
satisfaction were identified as organizational culture, work-life balance, career development
opportunities, and management support. The study concludes that enhancing job satisfaction not only
improves individual employee outcomes but also fosters a more positive work environment, ultimately
benefiting the organization as a whole.
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