DIGITAL TRANSFORMATION AND TECHNOSTRESS IN THE BANKING SECTOR: A PRISMA-BASED SYSTEMATIC LITERATURE REVIEW ON EMPLOYEE WELL-BEING
Keywords:
Digital Transformation, Technostress, Banking Sector, Employee Well-Being, Systematic Literature Review, PRISMA.,,Abstract
Although digital transformation has changed the banking industry by streamlining its
operations and customer interactions, it has also created a lot of psychological issues, the most
evident of which is technostress. This paper is a systematic examination of the interconnection
between digital evolution and the well-being of employees in financial institutions. Following
a Systematic Literature Review (SLR) approach and using the PRISMA framework, the study
summarizes 80 peer-reviewed articles published in the years 2005-2025 identified using
Scopus, Web of Science, ScienceDirect and Google Scholar.
The thematic analysis shows that the four dimensions are critical as the infrastructures of digital
banking proliferate, the creators of technostress (overload, complexity, and invasion) exist, the
resultant damage to the well-being of the employees, and the effectiveness of organizational
interventions. The results indicate that digital integration is the condition of competitiveness,
but it often provokes burnout and low job satisfaction. Nevertheless, the research determines
organizational support mechanisms, namely targeted digital literacy training and encouraging
leadership, as critical players that reduce such negative impacts. The study has added value to
the discipline as it provides a mapping of recent research trends and the critical gaps in the
public sector banking and the emerging economies, which provides a strategic roadmap to the
human resource management in the digital age.
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