IMPACT OF WORK FROM HOME ON HR POLICIES AND ITS CONTRIBUTION TO SUSTAINABLE DEVELOPMENT: A POST-COVID STUDY OF TATA CONSULTANCY SERVICES

Abstract

The COVID-19 pandemic brought significant transformations in work practices across the 
globe. To ensure business continuity and safeguard employee well-being, organizations rapidly 
adopted Work from Home (WFH) models. This study examines the impact of WFH on Human 
Resource (HR) policies in the post-pandemic era, with particular reference to Tata Consultancy 
Services, while also linking these changes to the broader framework of United Nations 
Sustainable Development Goals (SDGs). 
The research is based on secondary data collected from company reports, HR policy 
documents, academic literature, and other published sources. It analyses how HR functions 
have evolved to support remote and hybrid work environments, focusing on key areas such as 
attendance management, performance appraisal, compensation and benefits, employee 
engagement, training and development, and the transition towards hybrid work models. 
The findings indicate that WFH has enhanced workplace flexibility, promoted digital 
transformation, and contributed to sustainability outcomes such as reduced carbon emissions 
and improved work-life balance, aligning with SDG 8 (Decent Work and Economic Growth) 
and SDG 13 (Climate Action). However, challenges related to communication gaps, reduced 
team collaboration, and maintaining organizational culture were also observed. 
Overall, the study concludes that post-COVID HR policies are becoming more flexible, 
technology-driven, and employee-centric, while also supporting sustainable development by 
encouraging environmentally responsible and inclusive work practices.

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